How can we help?
Quick answers for organisers and buyers. Cannot find what you need? Write to support.
Getting started
How do I create my first event?
Create a free account, choose New event, add the date, venue and tickets, then publish. Your page is live straight away.
Do I need a company to sell tickets?
No. Individuals and companies can both sell. You need a payout account in your name or your company’s name to receive money.
Can I try it before I publish?
Yes. Events stay as drafts until you publish, and you can place test orders while you set up.
Selling tickets
Can I sell several ticket types?
Yes. Add tiers such as Early bird, Regular and VIP, each with its own price, quantity and sale dates.
Can buyers choose their seats?
Yes. Draw a seat map or start from a template, and buyers pick their seats at checkout.
Can I offer discounts?
Yes. Create promo codes with a fixed or percentage discount and limit how often they can be used.
What happens when tickets sell out?
Turn on the waitlist and buyers can join it. You offer them tickets when places open up.
Payments and payouts
Which payment methods can buyers use?
Card, bank transfer and mobile money, depending on the country, plus cash and card at the door.
When do I get my money?
Payouts go to your connected account. Timing depends on the payment method and country.
How do refunds work?
You refund orders from your dashboard. The refund goes back to the buyer’s original payment method.
At the door
Do my door staff need an app?
No. Share a check-in link and they scan QR codes with their phone camera in the browser.
Can I sell tickets at the gate?
Yes. The box office till takes cash, card and complimentary tickets, and each sale appears in your orders.
What if a buyer lost their ticket?
Search for them by name, email or order number on the scanner and check them in.
For buyers
Where is my ticket?
Your ticket is in the confirmation email. Check your spam folder, or open it again from the link in the email.
Can I get a refund?
Refunds are decided by the organiser. Reply to your order email to contact them.
Is my payment safe?
Payments are handled by licensed payment providers. Tikeza never stores your full card number.
Account and security
How do I protect my account?
Turn on two-factor sign-in in your profile. Your company can also use single sign-on.
Can I limit what my team sees?
Yes. Give each person a role and hide revenue from those who do not need it.
How do I close my account?
Account owners can delete the account from settings. Some order records are kept as the law requires.
Still stuck?
Write to our support team and tell us what you were trying to do.